ORTEX Excel Privacy Policy

Privacy Notice – Ortex Technologies Limited

1. Important Information and Who We Are

Welcome to Ortex Technologies Limited’s privacy notice.

We respect your privacy and are committed to protecting your personal data. This privacy notice informs you about how we look after your personal data when using Ortex Excel (our Excel plugin published via Microsoft) or visiting our website (www.ortex.com). It explains your privacy rights and how the law protects you.

This privacy notice applies to Ortex Excel and any related services we provide through Microsoft Excel, as well as our website. It does not apply to third-party websites or services, including Microsoft’s own privacy practices.

Controller

Ortex Technologies Limited is the controller and responsible for your personal data (referred to as “we”, “us” or “our” in this notice).

Contact Details

Data Privacy Manager
Ortex Technologies Limited
The Old School House, West Street, Southwick, Fareham, England, PO17 6EA, United Kingdom
Email: peter@ortex.com

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), but we would appreciate the opportunity to address your concerns first.

2. The Data We Collect About You

We may collect different kinds of personal data depending on whether you use Ortex Excel or our website.

Data Collected via Ortex Excel

  • Identity Data: Microsoft account ID, username, and organization (if applicable).
  • Usage Data: Information about how you interact with Ortex Excel, including logs of API requests.
  • Technical Data: IP address, device type, Excel version, and operating system details.
  • Subscription Data: Information on your Ortex Excel subscription and access level.

Data Collected via Our Website

  • Identity Data: Name, contact details, username, and account preferences.
  • Contact Data: Email address, billing address, and phone number.
  • Financial Data: Bank account details and payment history.
  • Technical & Usage Data: Browser type, IP address, browsing behavior, and cookies.

3. How We Use Your Personal Data

We will only use your personal data in accordance with the law. Below are the key reasons we process data:

Purpose Type of Data Lawful Basis
Provide Ortex Excel services Identity, Subscription, Usage, Technical Performance of contract
Process payments Identity, Financial Performance of contract
Customer support Identity, Contact Performance of contract
Security & fraud prevention Identity, Usage, Technical Legitimate interests

4. Third-Party Sharing

We do not sell or share your personal data with third-party advertisers. However, we may share limited data with:

  • Microsoft: Ortex Excel runs within Microsoft Excel and may interact with Microsoft’s APIs.
  • Service Providers: Cloud storage providers for secure storage and analytics.
  • Regulatory Authorities: To comply with legal obligations.

5. International Data Transfers

We store data within the UK and EEA, but Microsoft’s cloud infrastructure may store some data outside the UK/EU.

6. Data Security

We implement encryption, multi-factor authentication, and security audits to protect your data.

7. Data Retention

We retain data for 6 years post-subscription closure and anonymize some data for analytics.

8. Your Legal Rights

You have the right to:

  • Access your personal data
  • Request correction or erasure
  • Object to processing
  • Request restriction or transfer of data
  • Withdraw consent

9. Changes to This Privacy Notice

We may update this privacy notice. The latest version is available at: https://www.ortex.com/privacy

10. Contact Us

Email: peter@ortex.com

Address: The Old School House, West Street, Southwick, Fareham, England, PO17 6EA, United Kingdom